Terms & Conditions

 

TERMS AND CONDITIONS

Welcome to Hijanah Haul Website. Hijanah Haul provides services to you will be subjected to the notices, terms, and conditions set forth in this agreement. In addition, when you use any of our services, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. 
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Customer Satisfaction

  • At Hijanah Haul, customer satisfaction is our priority.
  • We believe that our quality control system will guarantee that immaculate clothings that we have created, We assure that our products are tailored exclusively from high premium quality fabrics and sewn with great care and high-end tailoring. We provide exclusive designs of the highest standards at affordable price ranges. 
  • Our shipments are carefully inspected before leaving our warehouse.
  • But in the event, you received faulty item, simply follow the instructions in Returns and Exchanges.

 

Returns and Exchanges.

  • We take great measures to ensure our product quality but sometimes things can go wrong during delivery. Please help us take a photo of your item (the part that is faulty) and include a short description along with your order ID and email info@hijanahhaul.com. We will exchange your item with a new one at our expense. 
  • If you received faulty item, you can return the item within 10 days of original receipt for exchange with the same faulty item; collection, colour, and size. However please make sure that the tag price remain intact.

 

Shipping

Online Orders:

  • All orders are packed for delivery by the next business day once payment is received successfully. And normally 3 working days. For international shipping it varies according to the local courier, usually takes within 5 - 7 working days.
  • We will ensure that all parcels are carefully wrapped and secure before delivery. We will not be held responsible or  for any damaged or loss packages during the delivery caused by Poslaju

      

    Product Information 

    • The prices displayed on our website are quoted in Malaysia Ringgit (RM).
    • Regarding the colors of our products. We make an effort to display the colours of our products as accurately as possible. However, we would like to inform that it will depend on monitor screen. Therefore, we cannot guarantee the accuracy of the colors involved. Colors of the products may differ slightly due to lighting/screen brightness of different gadget used to view this page.
    • Any return or refund items will not be permitted due to colour differences on monitor screen.